Privacy Policy

Privacy notice for Ecolkem, S.A. de C.V.

Ecolkem, S.A. de C.V. (hereinafter "Ecolkem") is committed to protecting the privacy of your personal data. This Privacy Policy describes how we collect, use, and safeguard your information.

Responsible Party

Ecolkem, S.A. de C.V., with its principal offices located at Cenizo #2020, Col. Barrio Mirasol 2, C.P. 64102, Monterrey, Nuevo León, México, is responsible for the collection, use, storage, and protection of your personal data in accordance with applicable privacy legislation.

What Personal Data Do We Collect?

For the purposes described in this policy, we may collect the following personal data:

General Information

  • Full name and/or company name
  • Email address
  • Mailing address
  • Phone number

For Purchases and Commercial Transactions

  • Tax identification number (RFC)
  • Credit or debit card number
  • Bank account information

Purpose of Data Collection

Your personal data will be used for the following purposes:

  • To respond to inquiries and requests for information
  • To process orders and manage commercial transactions
  • To provide customer support and technical assistance
  • To send information about our products, services, and promotions
  • To comply with legal and regulatory obligations

Protection of Your Data

Ecolkem implements appropriate administrative, technical, and physical security measures to protect your personal data against unauthorized access, damage, loss, alteration, destruction, or misuse. We are committed to maintaining the confidentiality of your information.

Sharing of Personal Data

Ecolkem does not sell, rent, or share your personal data with third parties for marketing purposes. Your information may be shared only when required by law or when necessary to fulfill contractual obligations with your prior consent.

Your Rights

You have the right to access, rectify, cancel, or oppose the processing of your personal data (ARCO rights). To exercise these rights or to revoke your consent, please contact us at:

Email: servicioalcliente@ecolkem.com

Phone: (81) 8310 8434

Address: Cenizo #2020, Col. Barrio Mirasol 2, C.P. 64102, Monterrey, Nuevo León, México

Changes to This Policy

Ecolkem reserves the right to modify this Privacy Policy at any time. Any changes will be posted on this page. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience and to analyze website traffic. You can configure your browser to refuse cookies, although this may limit certain functionalities of our website.

Last updated: January 2026